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Debug Console

Close4 MBRequestSessionTimelineDatabase28Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( TEMP => /var/www/tmp, TMPDIR => /var/www/tmp, TMP => /var/www/tmp, PATH => /usr/lo... Array(
TEMP => /var/www/tmp,
TMPDIR => /var/www/tmp,
TMP => /var/www/tmp,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin,
USER => apache,
HOME => /usr/share/httpd,
SCRIPT_NAME => /index.php,
REQUEST_URI => /support/ticket/new/,
QUERY_STRING => ,
REQUEST_METHOD => GET,
SERVER_PROTOCOL => HTTP/1.1,
GATEWAY_INTERFACE => CGI/1.1,
REDIRECT_URL => /support/ticket/new/,
REMOTE_PORT => 42597,
SCRIPT_FILENAME => /var/www/pulsars/index.php,
SERVER_ADMIN => root@localhost,
CONTEXT_DOCUMENT_ROOT => /var/www/pulsars,
CONTEXT_PREFIX => ,
REQUEST_SCHEME => https,
DOCUMENT_ROOT => /var/www/pulsars,
REMOTE_ADDR => 18.217.220.114,
SERVER_PORT => 443,
SERVER_ADDR => 157.182.3.38,
SERVER_NAME => pulsars.nanograv.org,
SERVER_SOFTWARE => Apache/2.4.37 (rocky) OpenSSL/1.1.1k,
SERVER_SIGNATURE => ,
HTTP_HOST => pulsars.nanograv.org,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
HTTP_ACCEPT => */*,
SSL_TLS_SNI => pulsars.nanograv.org,
HTTPS => on,
SCRIPT_URI => https://pulsars.nanograv.org/support/ticket/new/,
SCRIPT_URL => /support/ticket/new/,
UNIQUE_ID => ZigGgeBMmkNq7GUR7I16swAAAYw,
HTTP_AUTHORIZATION => ,
REDIRECT_STATUS => 200,
REDIRECT_SSL_TLS_SNI => pulsars.nanograv.org,
REDIRECT_HTTPS => on,
REDIRECT_SCRIPT_URI => https://pulsars.nanograv.org/support/ticket/new/,
REDIRECT_SCRIPT_URL => /support/ticket/new/,
REDIRECT_UNIQUE_ID => ZigGgeBMmkNq7GUR7I16swAAAYw,
REDIRECT_HTTP_AUTHORIZATION => ,
FCGI_ROLE => RESPONDER,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1713899137.9632,
REQUEST_TIME => 1713899137
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid af1c7cdbe3d0aae479711d869d4b120a
tracker.ssid af1c7cdbe3d0aae479711d869d4b120a
tracker.rsid af1c7cdbe3d0aae479711d869d4b120a
session.token c085bf8dad0e08c97ae7447d07a5f5d1
  • site 0.024 seconds (+0.024); 2.00 MB (+2.000) - afterInitialise
  • site 0.033 seconds (+0.009); 2.00 MB (0.000) - afterRoute
  • site 0.046 seconds (+0.014); 4.00 MB (+2.000) - afterDispatch
  • site 0.051 seconds (+0.005); 4.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.053 seconds (+0.001); 4.00 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.053 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer)
  • site 0.053 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer)
  • site 0.053 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer social links)
  • site 0.053 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer social links)
  • site 0.053 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.060 seconds (+0.007); 4.00 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.060 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_notices (Community Notices)
  • site 0.061 seconds (+0.001); 4.00 MB (0.000) - afterRenderModule mod_notices (Community Notices)
  • site 0.062 seconds (+0.001); 4.00 MB (0.000) - onAfterRender
  • site 0.062 seconds (+0.001); 4.00 MB (0.000) - sessionStore
4 MB

28 Queries Logged: 0.0093178749084473 seconds

  1. SELECT data
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  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '320d713cc9800603b521b74b6af2b5cc'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'af1c7cdbe3d0aae479711d869d4b120a'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = 'af1c7cdbe3d0aae479711d869d4b120a'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('af1c7cdbe3d0aae479711d869d4b120a','0','1713899137','18.217.220.114')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id, b.title
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT con.`id`
      FROM `jos_content` AS con
      LEFT JOIN `jos_categories` AS cat
      ON con.catid = cat.id
      WHERE con.state=1
      AND con.`alias` = 'new'
      AND cat.`path` = 'support/ticket'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  14. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  16. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  17. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2024-04-23 19:05:38' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2024-04-23 19:05:38' )
      AND `m`.`access` IN ('1','1')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '0' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_courses'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_events'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_newsletter'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_psrsearch'
  27. SELECT publish_up, publish_down
      FROM `jos_modules`
      WHERE id=45
  28. UPDATE `jos_session`
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      WHERE `session_id` = 'af1c7cdbe3d0aae479711d869d4b120a'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaImage::onDisplay /core/plugins/captcha/image/image.php:56
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21