Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.jpg, .jpeg, .jpe, .bmp, .tif, .tiff, .png, .gif, .pdf, .zip, .mpg, .mpeg, .avi, .mov, .wmv, .asf, .asx, .ra, .rm, .txt, .rtf, .doc, .xsl, .html, .js, .wav, .mp3, .eps, .ppt, .pps, .swf, .tar, .tex, .gz, .mp4)

You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question—not a bot that is attempting to put spam on the site.

Human Check
This is a randomly generated image of letters and numbers. Letters not clear? Click to renew CAPTCHA.

Debug Console

Close4 MBRequestSessionTimelineDatabase27Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( TEMP => /var/www/tmp, TMPDIR => /var/www/tmp, TMP => /var/www/tmp, PATH => /usr/lo... Array(
TEMP => /var/www/tmp,
TMPDIR => /var/www/tmp,
TMP => /var/www/tmp,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin,
USER => apache,
HOME => /usr/share/httpd,
SCRIPT_NAME => /index.php,
REQUEST_URI => /feedback/report_problems,
QUERY_STRING => ,
REQUEST_METHOD => GET,
SERVER_PROTOCOL => HTTP/1.1,
GATEWAY_INTERFACE => CGI/1.1,
REDIRECT_URL => /feedback/report_problems,
REMOTE_PORT => 48418,
SCRIPT_FILENAME => /var/www/pulsars/index.php,
SERVER_ADMIN => root@localhost,
CONTEXT_DOCUMENT_ROOT => /var/www/pulsars,
CONTEXT_PREFIX => ,
REQUEST_SCHEME => https,
DOCUMENT_ROOT => /var/www/pulsars,
REMOTE_ADDR => 13.59.8.137,
SERVER_PORT => 443,
SERVER_ADDR => 157.182.3.38,
SERVER_NAME => pulsars.nanograv.org,
SERVER_SOFTWARE => Apache/2.4.37 (Rocky Linux) OpenSSL/1.1.1k,
SERVER_SIGNATURE => ,
HTTP_HOST => pulsars.nanograv.org,
HTTP_ACCEPT_ENCODING => gzip, br, zstd, deflate,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
HTTP_ACCEPT => */*,
SSL_TLS_SNI => pulsars.nanograv.org,
HTTPS => on,
SCRIPT_URI => https://pulsars.nanograv.org/feedback/report_problems,
SCRIPT_URL => /feedback/report_problems,
UNIQUE_ID => Z2az4KesXuIjKRZij6yS4QAAAFg,
HTTP_AUTHORIZATION => ,
REDIRECT_STATUS => 200,
REDIRECT_SSL_TLS_SNI => pulsars.nanograv.org,
REDIRECT_HTTPS => on,
REDIRECT_SCRIPT_URI => https://pulsars.nanograv.org/feedback/report_problems,
REDIRECT_SCRIPT_URL => /feedback/report_problems,
REDIRECT_UNIQUE_ID => Z2az4KesXuIjKRZij6yS4QAAAFg,
REDIRECT_HTTP_AUTHORIZATION => ,
FCGI_ROLE => RESPONDER,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1734783968.5992,
REQUEST_TIME => 1734783968
)
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ 766b07c682d3008f2d8de88ecf43288c
tracker.ssid ⇒ 766b07c682d3008f2d8de88ecf43288c
tracker.rsid ⇒ 766b07c682d3008f2d8de88ecf43288c
session.token ⇒ 6421f523f55d40ba66f49e8b369fb725
  • site 0.047 seconds (+0.047); 2.00 MB (+2.000) - afterInitialise
  • site 0.064 seconds (+0.016); 2.00 MB (0.000) - afterRoute
  • site 0.093 seconds (+0.029); 4.00 MB (+2.000) - afterDispatch
  • site 0.102 seconds (+0.009); 4.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.104 seconds (+0.003); 4.00 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.104 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer)
  • site 0.105 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer)
  • site 0.105 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer social links)
  • site 0.105 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer social links)
  • site 0.105 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.121 seconds (+0.016); 4.00 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.122 seconds (+0.001); 4.00 MB (0.000) - onAfterRender
  • site 0.123 seconds (+0.001); 4.00 MB (0.000) - sessionStore
4 MB

27 Queries Logged: 0.024619340896606 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '4608825358c10ecb30b4779333304c50'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '4608825358c10ecb30b4779333304c50'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '766b07c682d3008f2d8de88ecf43288c'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '766b07c682d3008f2d8de88ecf43288c'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('766b07c682d3008f2d8de88ecf43288c','0','1734783968','13.59.8.137')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id, b.title
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_feedback'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  16. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  17. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2024-12-21 12:26:08' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2024-12-21 12:26:08' )
      AND `m`.`access` IN ('1','1')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '93' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_courses'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_events'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_newsletter'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_psrsearch'
  27. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1734783968;s:18:\"session.timer.last\";i:1734783968;s:17:\"session.timer.now\";i:1734783968;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"766b07c682d3008f2d8de88ecf43288c\";s:12:\"tracker.ssid\";s:32:\"766b07c682d3008f2d8de88ecf43288c\";s:12:\"tracker.rsid\";s:32:\"766b07c682d3008f2d8de88ecf43288c\";s:13:\"session.token\";s:32:\"6421f523f55d40ba66f49e8b369fb725\";}',`time` = '1734783968',`ip` = '13.59.8.137'
      WHERE `session_id` = '766b07c682d3008f2d8de88ecf43288c'
  • onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:20
  • onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise — Method — plgSystemReferrerpolicy::onAfterInitialise → /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:21
  • onDisplay — Method — plgCaptchaImage::onDisplay → /core/plugins/captcha/image/image.php:56
  • onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:60
  • onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:25
  • onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:21