Pulsar ScienceTrouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
TEMP => /var/www/tmp, TMPDIR => /var/www/tmp, TMP => /var/www/tmp, PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin, USER => apache, HOME => /usr/share/httpd, SCRIPT_NAME => /index.php, REQUEST_URI => /support/ticket/new, QUERY_STRING => REQUEST_METHOD => GET, SERVER_PROTOCOL => HTTP/1.1, GATEWAY_INTERFACE => CGI/1.1, REDIRECT_URL => /support/ticket/new, REMOTE_PORT => 37918, SCRIPT_FILENAME => /var/www/pulsars/index.php, SERVER_ADMIN => root@localhost, CONTEXT_DOCUMENT_ROOT => /var/www/pulsars, CONTEXT_PREFIX => REQUEST_SCHEME => https, DOCUMENT_ROOT => /var/www/pulsars, REMOTE_ADDR => 18.219.47.115, SERVER_PORT => 443, SERVER_ADDR => 157.182.3.38, SERVER_NAME => pulsars.nanograv.org, SERVER_SOFTWARE => Apache/2.4.37 (Rocky Linux) OpenSSL/1.1.1k, SERVER_SIGNATURE => HTTP_HOST => pulsars.nanograv.org, HTTP_ACCEPT_ENCODING => gzip, br, zstd, deflate, HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com), HTTP_ACCEPT => */*, SSL_TLS_SNI => pulsars.nanograv.org, HTTPS => on, SCRIPT_URI => https://pulsars.nanograv.org/support/ticket/new, SCRIPT_URL => /support/ticket/new, UNIQUE_ID => Z@uhNTOPqnFepDKufiXnEAAAAAs, HTTP_AUTHORIZATION => REDIRECT_STATUS => 200, REDIRECT_SSL_TLS_SNI => pulsars.nanograv.org, REDIRECT_HTTPS => on, REDIRECT_SCRIPT_URI => https://pulsars.nanograv.org/support/ticket/new, REDIRECT_SCRIPT_URL => /support/ticket/new, REDIRECT_UNIQUE_ID => Z@uhNTOPqnFepDKufiXnEAAAAAs, REDIRECT_HTTP_AUTHORIZATION => FCGI_ROLE => RESPONDER, PHP_SELF => /index.php, REQUEST_TIME_FLOAT => 1743495477.7413, REQUEST_TIME => 1743495477separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ d91eabd8b66d9d09f1191679a67b3662
tracker.ssid ⇒ d91eabd8b66d9d09f1191679a67b3662
tracker.rsid ⇒ d91eabd8b66d9d09f1191679a67b3662
session.token ⇒ 94bbf8eb672a7fbe251c426c22ea23ac
site 0.051 seconds (+0.051); 2.00 MB (+2.000) - afterInitialisesite 0.069 seconds (+0.018); 2.00 MB (0.000) - afterRoutesite 0.101 seconds (+0.032); 4.00 MB (+2.000) - afterDispatchsite 0.109 seconds (+0.008); 4.00 MB (0.000) - beforeRenderModule mod_search (Search)site 0.111 seconds (+0.002); 4.00 MB (0.000) - afterRenderModule mod_search (Search)site 0.111 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer)site 0.112 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer)site 0.112 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_custom (Footer social links)site 0.112 seconds (+0.000); 4.00 MB (0.000) - afterRenderModule mod_custom (Footer social links)site 0.112 seconds (+0.000); 4.00 MB (0.000) - beforeRenderModule mod_menu (Main Menu)site 0.124 seconds (+0.012); 4.00 MB (0.000) - afterRenderModule mod_menu (Main Menu)site 0.125 seconds (+0.001); 4.00 MB (0.000) - onAfterRendersite 0.126 seconds (+0.001); 4.00 MB (0.000) - sessionStoreSELECT data
FROM `jos_session`
WHERE `session_id` = '1ef8673ac00902de93331f5c04630008'DELETE
FROM `jos_session`
WHERE `session_id` = '1ef8673ac00902de93331f5c04630008'SELECT data
FROM `jos_session`
WHERE `session_id` = 'd91eabd8b66d9d09f1191679a67b3662'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_languages'SELECT session_id
FROM `jos_session`
WHERE `session_id` = 'd91eabd8b66d9d09f1191679a67b3662'
LIMIT 1INSERT INTO `jos_session`
(`session_id`,`client_id`,`time`,`ip`)
VALUES ('d91eabd8b66d9d09f1191679a67b3662','0','1743495477','18.219.47.115')SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_members'SELECT b.id, b.title
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE `a`.`id` = '1'SELECT *
FROM `jos_viewlevels`SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`
WHERE `enabled` >= '1'
AND `type` = 'plugin'
AND `state` >= '0'
AND `access` IN ('1','1')
ORDER BY `ordering` ASCSELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id
WHERE `m`.`published` = '1'
AND `m`.`parent_id` > '0'
AND `m`.`client_id` = '0'
ORDER BY `m`.`lft` ASCSELECT con.`id`
FROM `jos_content` AS con
LEFT JOIN `jos_categories` AS cat
ON con.catid = cat.id
WHERE con.state=1
AND con.`alias` = 'new'
AND cat.`path` = 'support/ticket'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_support'SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template
WHERE `jos_template_styles`.`client_id` = '0'
AND `jos_extensions`.`enabled` = '1'
AND `jos_extensions`.`type` = 'template'
AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
ORDER BY `home` DESCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_tags'SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
FROM `jos_support_acl_aros_acos` AS m
LEFT JOIN `jos_support_acl_aros` AS r
ON m.aro_id=r.id
LEFT JOIN `jos_support_acl_acos` AS c
ON m.aco_id=c.idSELECT *
FROM `jos_users`
WHERE `jos_users`.`username` = NULLSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_users'SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE `m`.`published` = '1'
AND `e`.`enabled` = '1'
AND (`m`.`publish_up` IS NULL
OR `m`.`publish_up` <= '2025-04-01 08:17:57'
)
AND (`m`.`publish_down` IS NULL
OR `m`.`publish_down` >= '2025-04-01 08:17:57'
)
AND `m`.`access` IN ('1','1')
AND `m`.`client_id` = '0'
AND (`mm`.`menuid` = '0'
OR `mm`.`menuid` <= '0'
)
ORDER BY `m`.`position` ASC,`m`.`ordering` ASCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_search'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_content'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_categories'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_courses'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_events'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_newsletter'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_psrsearch'UPDATE `jos_session`
SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1743495477;s:18:\"session.timer.last\";i:1743495477;s:17:\"session.timer.now\";i:1743495477;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"d91eabd8b66d9d09f1191679a67b3662\";s:12:\"tracker.ssid\";s:32:\"d91eabd8b66d9d09f1191679a67b3662\";s:12:\"tracker.rsid\";s:32:\"d91eabd8b66d9d09f1191679a67b3662\";s:13:\"session.token\";s:32:\"94bbf8eb672a7fbe251c426c22ea23ac\";}',`time` = '1743495477',`ip` = '18.219.47.115'
WHERE `session_id` = 'd91eabd8b66d9d09f1191679a67b3662'onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:21onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:20onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:21onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:21onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:113onAfterInitialise — Method — plgSystemReferrerpolicy::onAfterInitialise → /core/plugins/system/referrerpolicy/referrerpolicy.php:21onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:21onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:21onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:21onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:21onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:21onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:21onDisplay — Method — plgCaptchaImage::onDisplay → /core/plugins/captcha/image/image.php:56onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:22onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:60onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:25onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:21